You'll reach the founder.
Not a team.

Most stores route your message through a support queue — a rotating team, a ticket number, someone reading from a script. We do it differently. Prathistha does not have a customer care team.

Every suggestion, every question, every complaint is read and answered by the founder of this business, personally. Not forwarded. Not filtered. Not handled by someone working under them.

We believe your feedback is what keeps this craft honest — and that it deserves to reach the person actually responsible for this business, not a layer of people between you and them.